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Tips to Fight Chargeback Reason-Non-Receipt of Goods or Services

Overview: The Cardholder or authorized person did not receive the merchandise or services at the location agreed with the merchant by the agreed date Chargeback of this Reason occurs (Non-Receipt of Goods or Services) when a customer claims they have paid for items that were to be delivered from your establishment but have not yet been received or that the order was cancelled by the cardholder in result of not receiving the goods or services by the expected delivery date (or the former were unavailable for pick-up). For more understanding link with an Example: Ashley order a product from an e-commerce website, Merchant mentioned on Website that they deliver Product within 15 days but somehow Ashley didn’t get the product nor prior notification from Merchant side, Now Ashley is able to dispute a Chargeback as a Reason- Non-Receipt of Goods or Services. The most common issues for this type of chargebacks occur: Services not provided to the Customer. Merchandise/Goods...

Explanation of Chargeback Reason-Non-Receipt of Goods or Services

Overview: The Cardholder or authorized person did not receive the merchandise or services at the location agreed with the merchant by the agreed date Chargeback of this Reason occurs (Non-Receipt of Goods or Services) when a customer claims they have paid for items that were to be delivered from your establishment but have not yet been received or that the order was cancelled by the cardholder in result of not receiving the goods or services by the expected delivery date (or the former were unavailable for pick-up). For more understanding link with an Example: Ashley order a product from an e-commerce website, Merchant mentioned on Website that they deliver Product  within 15 days but somehow Ashley didn’t get the product nor prior notification from Merchant side, Now Ashley is able to dispute a Chargeback as a Reason- Non-Receipt of Goods or Services. The most common issues for this type of chargebacks occur: Services not provided to the Customer. Merchandise/Good...